What is Belle & Bloom's Returns Policy?

To return your goods please fill out our Returns Request Form

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).   

If you wish to return item(s) you’ve purchased online, you must return the item(s) via post to our online store by filling out our Returns Request Form

Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, let us know via our Returns Request Form and we will endeavour to assist you.

Sale items cannot be refunded for change of mind, except where the item is faulty or defective.

If you wish to exchange your item, you can only exchange for a different size or colour in the same style. You shall write on the return note clearly what Size and Colour you wish to exchange. We will process your exchange within 2 business days on receiving your return based on stock availability. If what you requested is not available, a Credit Note will be issued instead.

RETURNS POLICY CONDITIONS 

At Belle & Bloom, we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item, provide a gift card or refund your original method of payment (full price items only) provided that: 

• You return the item within 14 days (inclusive) from the tracked date of delivery
• You produce your original Belle & Bloom (receipt) when you return the item 
• The item is in original saleable condition: 
  - With all original tags and any sewn labels still attached
  - In an unworn, unopened and unused state
• A returns form is completed and accompanies your returning item(s)

If you are not able to comply with these requirements, Belle & Bloom reserves the right to refuse an exchange or refund on change of mind items. Belle & Bloom will not accept a bank statement as proof of purchase.  

We are unable to accept the exchange or return of the following items for change of mind for hygiene reasons: 

• Swimwear 
• Underwear and undergarments 

SPEND AND SAVE

Any items returned as part of a Spend and Save promotion will be refunded or exchanged at the paid discounted price or as the percentage price calculated by Belle & Bloom, not the original full price.

GIFT CARDS

Gift cards cannot be exchanged or refunded. Please note, gift cards will expire 12 months after the purchase date.

THE ICONIC / MYER ORDERS

Belle & Bloom items purchased on The Iconic or Myer websites cannot be returned to the Belle & Bloom online returns address, items must be returned as per returns policy relating to the store purchased from.